HoquemartEverything You Need, All in One Place.

Terms & Conditions

Please read these terms carefully before using our website and services.

Last updated: [PLACEHOLDER: Effective Date]

1. Introduction

Welcome to Hoquemart (https://hoquemart.com). These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

2. Definitions

  • "Hoquemart," "we," "us," "our" refers to Hoque Mart, the operator of this website.
  • "You," "your" refers to any user or customer of our website.
  • "Website" refers to https://hoquemart.com and all associated pages and services.
  • "Products" refers to any items available for purchase on the Website.
  • "Order" refers to a request to purchase Products through the Website.

3. Eligibility

By using this Website, you confirm that you are at least [PLACEHOLDER: Minimum Customer Age] years of age or have the consent of a parent or legal guardian. You must be legally capable of entering into a binding agreement.

4. Account Registration

Certain features of the Website may require you to create an account. When registering, you agree to:

  • Provide accurate, current, and complete information.
  • Maintain the security of your password and account credentials.
  • Notify us immediately of any unauthorized use of your account.
  • Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Products and Product Information

We strive to provide accurate descriptions, images, and pricing for all Products listed on the Website. However:

  • Product images are for illustration purposes and may differ slightly from the actual product.
  • Colors, dimensions, and specifications may vary due to display settings and manufacturing variations.
  • We reserve the right to modify product information, pricing, and availability without prior notice.
  • [PLACEHOLDER: Product Accuracy Disclaimer]

6. Pricing

All prices are displayed in Bangladeshi Taka (BDT) unless otherwise indicated. Prices include applicable taxes unless stated otherwise. Delivery charges are calculated and displayed during checkout based on your delivery location.

We reserve the right to change prices at any time. If a Product is listed at an incorrect price due to a typographical error or system error, we reserve the right to cancel the order and notify you accordingly.

7. Orders

Placing an order on the Website constitutes an offer to purchase Products. An order is only confirmed when we send you an order confirmation. We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability
  • Pricing or description errors
  • Suspected fraudulent activity
  • Inability to verify your information

8. Payment

We currently accept the following payment methods:

  • bKash — Online payment via bKash
  • Cash on Delivery (COD) — Pay when your order is delivered

[PLACEHOLDER: Payment Terms and Conditions]

9. Cash on Delivery

Cash on Delivery is available for eligible orders and delivery areas. When choosing COD:

  • You must be available at the delivery address to receive the order and make payment.
  • The full order amount must be paid at the time of delivery.
  • [PLACEHOLDER: COD Terms and Limitations]

10. Delivery

We aim to deliver orders within the timeframe indicated at the time of purchase. Delivery times may vary based on your location, product availability, and other factors.

  • Delivery charges are calculated based on your delivery location and are displayed during checkout.
  • Risk of loss and title for Products pass to you upon delivery.
  • [PLACEHOLDER: Delivery Policy]

11. Returns and Refunds

[PLACEHOLDER: Official Return Policy — include eligibility criteria, timeframes, condition requirements, and the return request process]

  • [PLACEHOLDER: Return Eligibility Criteria]
  • [PLACEHOLDER: Return Request Process]
  • [PLACEHOLDER: Refund Method and Timeline]

12. Warranty

[PLACEHOLDER: Warranty Terms — describe which products carry warranty, the warranty period, what is covered, what is excluded, and the warranty claim process]

13. Product Availability

All Products are subject to availability. We reserve the right to discontinue any Product at any time without notice. If a Product you ordered is unavailable, we will notify you and offer a suitable alternative or a full refund.

14. Promotions and Discounts

From time to time, we may offer promotions, discounts, or special offers. These are subject to the following:

  • Promotions are valid for the stated period only.
  • Only one promotion may be applied per order unless stated otherwise.
  • We reserve the right to modify or cancel promotions at any time.
  • Promotions have no cash value and cannot be exchanged for cash.

15. Intellectual Property

All content on this Website — including but not limited to text, graphics, logos, images, product descriptions, software, and design elements — is the property of Hoque Mart or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, display, or otherwise use any content from this Website without our prior written consent.

16. User Responsibilities

When using our Website, you agree to:

  • Use the Website only for lawful purposes.
  • Provide accurate information when placing orders or creating an account.
  • Not interfere with or disrupt the Website or its servers.
  • Not attempt to gain unauthorized access to any part of the Website.
  • Comply with all applicable laws and regulations.

17. Prohibited Activities

You must not:

  • Use automated systems or bots to access the Website.
  • Attempt to probe, scan, or test the vulnerability of the Website.
  • Use the Website to transmit spam, chain letters, or other unsolicited communications.
  • Impersonate any person or entity.
  • Engage in any activity that could damage, disable, or impair the Website.

18. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Hoque Mart shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Website or Products.
  • Our total liability for any claim arising out of or relating to these Terms or your use of the Website shall not exceed the amount you paid for the Product giving rise to the claim.
  • We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, acts of government, or disruptions to delivery services.

19. Third-Party Services

Our Website may use or integrate with third-party services (including payment processors, delivery services, and analytics providers). These services are subject to their own terms and privacy policies. We are not responsible for the practices of third-party service providers.

20. Privacy

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

21. Changes to Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of the Website after any changes constitutes acceptance of the updated Terms.

22. Governing Law

These Terms are governed by and construed in accordance with [PLACEHOLDER: Governing Law and Jurisdiction]. Any disputes arising out of or relating to these Terms shall be resolved in the courts of [PLACEHOLDER: Applicable Court Jurisdiction].

23. Contact Information

If you have questions about these Terms, please contact us: